Frequently Asked Questions
Q. What is the maximum number of passengers allowed in a group?
A. The maximum number of passengers allowed in a group is 125. Each reservation request, regardless of group size, is individually reviewed and approved based on space availability. Some requests, regardless of group size may be denied if space is unavailable. Providing alternate travel dates increases the chance of your Reservation Request being approved.
Q. Can I add passengers to my group after I've submitted my request?
A. Unfortunately, you cannot add additional passengers at the Kids 'n Trains special low fares. However, additional passengers are welcome to purchase full-fare tickets for the same trip (space permitting). Due to the special arrangements made to accommodate groups, there is no guarantee that add-ons will be able to sit with the rest of the group. To purchase full-fare tickets for additional passengers go to www.Amtrak.com or call 1-800-USA-RAIL.
Q. What happens if our Amtrak Thruway bus is late to meet our train (or vice versa)?
A. Don't worry—bus and train connections are guaranteed. If there is a delay, the train or bus will not leave without you. If for some reason it does, we will make sure you get where you are going.
Q. Why do I have to wait seven to ten business days to find out if my trip request has been approved?
A. The Amtrak California Kids 'n Trains Program is a discount program which takes advantage of available seats based upon existing reservations and a computerized prediction of availability. Requests for these deeply discounted seats must be reviewed and approved by Amtrak management well in advance of your trip date. Please be sure to submit your request as early as possible.
Q. I faxed my Reservation Request form over ten days ago but haven't received a response. How can I be sure it was received?
A. 1) Be certain your FAX was sent to (800) 872-3298; 2) Check your fax machine for a confirmation receipt; 3) Be certain at least ten business days have elapsed since you sent your FAX; 4) Send an email inquiry to Amtrak-schoolsontrains@Amtrak.com and reference the date you sent in your fax.