eTicketing is here!
eTicketing on San Joaquin and
Pacific Surfliner Routes
Which passengers will receive eTickets?
eTickets are available for one-way and roundtrip travel on San Joaquin® and Pacific Surfliner® trains, along with Amtrak Thruway Buses.
You will receive a conventional paper value ticket if you:
- Have purchased a Multi-Ride Ticket (such as a monthly or 10-ride ticket).
- Are traveling beyond the same eTicketing enabled route.
- Are paying your fare on a train.
- Have a group ticket.
- Have purchased your travel at a travel agency or corporate travel office.
Amtrak Thruway Buses Supported:
- Hanford - San Luis Obispo - Santa Maria
- Hanford - Visalia
- Stockton - Sacramento - Redding/Suisun - Fairfield
- Sacramento - Auburn - Reno
- Sacramento - South Lake Tahoe
- Martinez - McKinleyville
- Bakersfield - Santa Barbara, Torrance, Los Angeles, San Pedro, Santa Ana, San Diego, San Bernardino, Indio, Victorville, and Las Vegas
- Fresno - Bakersfield - Los Angeles
- Los Angeles - Santa Barbara
eTicketing will be enabled on more Amtrak Thruway Buses later this year.
How do I receive and use my eTicket?
You can print your eTicket any time prior to travel. If you lose or misplace your ticket, just print it again. Bring your eTicket on the train and present it to the conductor for travel.
There are several options for booking tickets:
- Amtrak.com: Your receipt will be emailed with your eTicket attached as a printable PDF document.
- Station Ticket Counter: The ticket agent will print your eTicket for you.
- Quik-TrakSM Kiosk: You’ll receive your eTicket at the end of your transaction.
- Over the Phone: If you call 1-800-USA-RAIL to make a reservation, you’ll receive your eTicket via e-mail to print on your own.
If you make last-minute changes or can’t print your eTicket, you can print an up-to-date eTicket at a Quik-Trak kiosk using your reservation number. If available, you can also go to the Amtrak ticket counter and get an up-to-date eTicket from the agent.
How is an eTicket different from the conventional paper value tickets I used before?
Your new eTicket (PDF document) may be printed anywhere—home, work or a hotel business center. Your PDF eTicket will have the phrases “eTicket” and “Present this document for travel” in the upper right hand corner. Tickets from Quik-Trak or from a ticket agent will have the phrase “eTicket travel document” at the bottom of the eTicket, and in the fare box in the bottom left corner you will see, “eTicket has no value”.
If you ever lose or misplace your eTicket, you can simply print out another copy. Usually, your travel itinerary will be contained on your eTicket.
I already have a conventional paper value ticket for travel. With eTicketing, what do I do with my existing paper value ticket?
Your conventional paper value ticket is still valid. You should use it as you normally would—present it to the conductor onboard the train.
I have an eTicket but my plans changed. What must I do?
If your travel plans change and you’re traveling on a reserved service, then you must contact Amtrak before the train you originally booked has departed. You can modify your journey over the phone at 1-800-USA-RAIL or speak to a ticket agent at the station.
If you have not started any part of your journey and booked it on Amtrak.com, then you can modify your reservation on Amtrak.com.
Your eTicket will be updated to reflect your itinerary change and any difference in fare collected or refunded. We recommend that you print out an updated copy of your eTicket, or obtain a new copy from a ticket agent or a Quik-Trak kiosk.
My travel plans changed, and I need to travel outside the San Joaquin or Pacific Surfliner trains. Can I still use my eTicket?
Not currently. You must contact 1-800-USA-RAIL or speak to a ticket agent at the station before the train you originally booked on has departed.
Can I have my eTicket on my smartphone and use it to board the train or Thruway Bus
Yes. If you provided Amtrak with your e-mail address when you made your reservation, then your receipt, with an eTicket attached as a PDF, will be e-mailed to you. For the conductor to scan your eTicket on your smartphone, you will need to open the PDF eTicket, locate the barcode, and display it on the smartphone screen.
Where can I get additional information?
More information on eTicketing can be found at Amtrak.com/eticketing.
Thanks for riding Amtrak California!